Coach Anaya Support
Need help with Coach Anaya?
Whether you have a question about your account, subscription, voice, food analysis, Knock Knock or another Coach Anaya feature, our support team is here to help.
We’ll help you get back to using Anaya as quickly as possible.
How can we help?
Request received.
Thank you. We’ve received your Coach Anaya support request and will respond as soon as possible.
Find answers fast.
Account & Login
Help signing in, accessing your account or managing your account details.
Subscriptions, Cancellations & Refunds
Manage your Coach Anaya subscription, cancel renewal, understand billing or find the correct refund pathway.
Knock Knock & Your Support Network
Help with Knock Knock check-ins and nominated family members, guardians or caregivers.
Privacy & Your Data
Read how Coach Anaya collects, uses, protects and manages your information.
Delete My Account
Request permanent deletion of your Coach Anaya account and associated data.
Technical Support
Get help with voice, microphone, camera, barcode scanning, notifications or other app issues.
Subscriptions & cancellations
Coach Anaya subscriptions automatically renew unless cancelled through the store or subscription-management method through which they were purchased.
Cancelling a subscription stops future renewal. In most cases, you will continue to have access to the subscription until the end of the current paid billing period.
Apple App Store purchases
Manage or cancel your subscription through your Apple subscription settings.
Google Play purchases
Manage or cancel your subscription through Google Play subscriptions.
Refunds
Refund eligibility depends on where the purchase was made, the circumstances of the purchase, your location and applicable consumer law.
Purchases through the Apple App Store
Refund requests for Apple purchases are generally assessed and processed by Apple. Apple may issue full or partial refunds depending on the circumstances.
Purchases through Google Play
Google may process qualifying refund requests. For some purchases, particularly requests made within 48 hours, users can request a refund through Google Play. After that period, users may also contact Coach Anaya Support and we can assess the issue and, where appropriate, process a refund in accordance with our policy and applicable law.
Your statutory rights are not affected
Nothing in our refund policy excludes rights or remedies that cannot legally be excluded, including rights available under the Australian Consumer Law where applicable.
Want to permanently delete your Coach Anaya account?
You can initiate account deletion from within Coach Anaya, or use our dedicated online account deletion process.
Delete My Coach Anaya AccountNeed urgent help?
Coach Anaya is designed to support everyday food, wellness and configured check-in decisions. It is not an emergency service.
If you believe you are experiencing a medical emergency or are in immediate danger, call your local emergency number. In Australia, call Triple Zero (000).
If you have configured Knock Knock or nominated support contacts within Coach Anaya, you may also use the available in-app support pathways where appropriate.
What happens next?
- We review your Coach Anaya support request.
- We may ask for additional information or screenshots where necessary.
- We help troubleshoot the issue or direct you to the appropriate account, billing, privacy or product-support pathway.
Contact Coach Anaya Support
Phone
Australia: 1800 880 081
International: +61 421 972 753
Location
Melbourne, Australia — supporting Coach Anaya users globally.
Coach Anaya by FoodRx
Food should work for your health — without giving up the food you love.