Knock Knock & Care Circle Terms

1What these features do

Knock Knock

Knock Knock is a scheduled wellbeing check-in feature.

Depending on your settings, Coach Anaya may:

• send you a check-in;
• wait for your response;
• send reminders; and
• follow a pre-agreed escalation pathway if you do not respond.

Care Circle

Care Circle allows you to nominate another person to receive certain communications or participate in selected wellbeing-support features.

Care Circle is optional.

2Care Circle invitation and acceptance

A person you nominate is not an active Care Circle contact merely because you entered their details.

The process is:

Until the nominated person accepts:

• routine health or wellness information will not be shared with them through Care Circle; and
• automatic Knock Knock escalation will not be sent to them as an active Care Circle contact.

3Information shared

Depending on the feature you enable, an active Care Circle contact may receive limited information such as:

• that a scheduled check-in was missed;
• that you requested contact or support;
• selected wellbeing or status information you have authorised;
• other information specifically described when you configure the feature.

We aim to share only the information reasonably necessary for the selected feature.

You should not nominate someone unless you are comfortable with them receiving the information described in the relevant settings.

4Knock Knock is not an emergency service

Knock Knock is not emergency monitoring, medical monitoring, clinical surveillance, personal alarm monitoring or a guaranteed emergency-response service.

Coach Anaya does not guarantee that:

• a check-in will always be delivered;
• your response will always be received;
• an escalation message will always be delivered;
• the nominated person will see or act on the message; or
• emergency assistance will be arranged.

If you are in immediate danger or require urgent assistance, contact emergency services directly. In Australia, call 000.

5No automatic clinical interpretation

Knock Knock is not intended to determine whether you are medically unwell or to independently interpret clinical measurements.

It does not replace a professional medical, mental-health, domestic-violence, disability or emergency safety plan.

6Your responsibilities

You are responsible for:

• keeping your nominated contact details accurate;
• choosing appropriate Care Circle contacts;
• ensuring your settings reflect your current wishes;
• removing contacts who should no longer receive information;
• keeping your own emergency and professional-care arrangements in place; and
• not relying solely on Coach Anaya for urgent safety needs.

7Responsibilities of Care Circle contacts

A Care Circle contact is not employed by FoodRx Ventures Pty Ltd and does not act as our agent.

FoodRx Ventures Pty Ltd does not guarantee that a nominated person will respond, provide assistance or act in a particular way.

A Care Circle contact should use their own judgement and contact emergency services where appropriate.

8Privacy and consent

Care Circle and Knock Knock involve personal information and may involve health-related information.

We process that information in accordance with our Privacy Policy and applicable privacy law.

A Care Circle contact must complete the applicable acceptance process before routine sharing or automatic escalation becomes active.

9Contact methods

Depending on the functionality available, communications may be sent by:

• push notification;
• SMS;
• email;
• WhatsApp; or
• another communication method made available in Coach Anaya.

Delivery can depend on:

• internet or mobile-network availability;
• device settings;
• notification permissions;
• third-party communications providers;
• the recipient’s current contact details; and
• service availability.

10WhatsApp and third-party messaging

Where WhatsApp or another third-party messaging service is used, relevant contact and message information may be processed by the applicable communications providers.

Additional information is available on our Service Providers & International Processing page.

11Location information

Coach Anaya does not use live location tracking as part of the initial launch version of Knock Knock or Care Circle.

If location functionality is introduced in the future, it will require separate disclosure, consent and safety review.

Location information will not automatically be shared with family members or nominated contacts merely because they are in a Care Circle.

12Sensitive or unsafe relationships

You should not nominate a person if receiving a notification or information could create a safety risk for you.

You may remove or change a Care Circle contact through the available settings.

Future specialist safety pathways, including domestic-violence-related functionality, may use additional safeguards and separate terms.

13Service changes

We may change, suspend or discontinue Knock Knock or Care Circle where reasonably necessary for safety, legal, technical or operational reasons.

Where a material change affects the way personal information is shared or a paid feature operates, we will provide appropriate notice where required.

14Paid features

Some Knock Knock or Care Circle functionality may be included with a subscription or offered as a paid feature.

Applicable charges, limits and entitlements are described in the Subscription, PAYG & Credits Terms.

15Liability

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded.

To the extent permitted by law, FoodRx Ventures Pty Ltd does not guarantee successful communication, response or intervention through Knock Knock or Care Circle.

You must not use these features as the sole mechanism for emergency assistance or critical safety monitoring.

16Contact

For support: customerservice@foodrx.com.au

For privacy matters: privacy@foodrx.com.au

FoodRx Ventures Pty Ltd, trading as Coach Anaya
ABN 91 702 560 138; ACN 702 560 138
470 St Kilda Road
Melbourne VIC 3004
Australia
1800 880 081

These terms form part of the Coach Anaya Terms of Use.