Health, Nutrition & AI Disclaimer

1Coach Anaya is not a medical service

Coach Anaya is not intended to diagnose, treat, cure, prevent, monitor or predict a medical condition.

It is not a medical device, emergency service or substitute for professional medical advice, diagnosis or treatment.

Do not use Coach Anaya to decide whether you require urgent medical care.

If you are in immediate danger or believe you may have a medical emergency, contact emergency services directly. In Australia, call 000.

2AI-generated information

Coach Anaya uses artificial intelligence to provide responses and personalised wellness information.

Anaya is designed not to provide medical diagnoses, determine treatment, change medication or replace professional medical advice. AI-generated responses can nevertheless be incomplete, inaccurate or unintended. Do not rely on Anaya for diagnosis, treatment decisions or emergency care, and report any response that appears inconsistent with these limitations.

3Nutrition and food information

Nutrition values, food identification, serving estimates, ingredient information and meal analyses may be approximate.

Where accuracy is important, check:

• the product’s current nutrition panel;
• ingredient and allergen information;
• manufacturer information; and
• advice from an appropriately qualified health professional where relevant.

Photographs, restaurant meals, home-prepared meals and foods without reliable product data can be particularly difficult to estimate precisely.

4Allergies, intolerances and coeliac disease

Coach Anaya may assist with food-related information, but it cannot guarantee that any food, product or meal is free from an allergen, gluten, cross-contamination or another ingredient of concern.

Always check current packaging, preparation practices and relevant supplier information where an allergy, coeliac disease or intolerance creates a safety risk.

Do not rely solely on an AI response for an allergy or other serious food-safety decision.

5Health conditions and wellness goals

You may choose to tell Coach Anaya about health conditions, food preferences or wellness goals so that its general food and lifestyle guidance can be more relevant to you.

This does not make Coach Anaya a diagnostic or treatment service.

Condition-aware guidance remains general wellness and nutrition support and does not replace an individual clinical assessment.

6Medicines and supplements

Medication and supplement features are intended for:

• user-entered logging;
• schedules;
• reminders; and
• adherence support.

Coach Anaya is not intended to:

• prescribe medication;
• recommend starting or stopping medication;
• change dosage;
• determine drug interactions;
• replace medication advice from a doctor or pharmacist; or
• make treatment decisions.

7Clinical readings and measurements

If you tell Coach Anaya about a glucose reading, blood pressure result or another clinical measurement, Coach Anaya may provide general safety-oriented information or encourage you to follow your professional care plan.

It is not intended to independently interpret clinical measurements to diagnose a condition or determine treatment.

8Evidence-based food and lifestyle information

Coach Anaya may provide general educational information about foods, meal composition and lifestyle strategies supported by available evidence.

This may include information about:

• portion size;
• pairing foods;
• meal timing;
• preparation methods;
• fibre;
• protein;
• carbohydrate quality;
• dietary patterns; and
• evidence concerning particular foods or ingredients.

Such information is educational and does not constitute an individual therapeutic protocol.

9Remission and health outcomes

Coach Anaya may provide educational information explaining that some health conditions, including type 2 diabetes, may improve substantially or enter remission in some people under appropriate circumstances.

Coach Anaya does not guarantee remission, cure or any particular health outcome.

Any decision involving treatment, medication or clinical monitoring should be made with an appropriately qualified healthcare professional.

10Knock Knock and Care Circle

Knock Knock and Care Circle are wellbeing communication and check-in features.

They are not emergency monitoring or clinical surveillance services.

A notification, escalation or message may be delayed, fail to deliver or not be acted upon.

Do not rely on these features instead of emergency services or an appropriate professional safety plan.

Additional terms apply. See the Knock Knock & Care Circle Terms.

11Professional care

Coach Anaya does not replace individual care from a doctor, dietitian, pharmacist or other appropriately qualified healthcare professional.

If you have a medical condition, take medication, are pregnant, have a history of disordered eating, experience concerning symptoms or are considering a significant dietary or health change, seek appropriate professional advice.

12Contact

For general support: customerservice@foodrx.com.au

For privacy matters: privacy@foodrx.com.au

This disclaimer forms part of the Coach Anaya Terms of Use.